F.A.Q

If you can’t remember your password, just click on the "forgot password" link and we’ll email you a temporary password with instructions on how to use it. If you continue to have problems, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call Customer Service at (843) 380-3010. We are available Monday-Friday from 8:30am to 5:00pm eastern time.

A promotion code is a number that gives you a special offer. Promotion codes can be found on popup windows on CTB website, on our printed catalogs, or via our weekly email Newsletter. Click here to subscribe to our Newsletter! When you add an item to your shopping cart, the website will take you to the Shopping Cart page where you can see the products you have selected to purchase. On the checkout page you will be promted to enter your promotion code. If you have a promotion code, enter the code and be sure to click "Apply." Please note that you can only apply one code per order.

You can use all major credit cards.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us and notify us about the problem. We can manage the order manually.

You can see our terms and conditions here.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.

The most common replacement parts for CTB feeders can be found on our website at the products page. If you're not sure which parts you need or if you need a part that is not listed, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Customer Service at (843) 380-3010 and one of our staff will be happy to help you. We are available Monday-Friday from 8:30am to 5:00pm eastern time.

We do not stock parts for bird feeders made by other manufacturers. If you would like contact information for the manufacturer, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Customer Service at (843) 380-3010 and one of our staff will be happy to help you. We are available Monday-Friday from 8:30am to 5:00pm eastern time.